Troubleshooting

Troubleshooting / Finding issues

Frequently found issues or questions

Is the user in Verzzo?

Log onto the Verzzo Users Portal to see if the user is there.
Match the Username with the email Address.

I can log onto the web application, but not the App, or visa versa

Find out from the developers which Verzzo User flow they are using, then change the redirect URL to https://jwt.ms
Example
If the user flow is B2C_1_TheEntertainerSignIn
then change the calling URL from https://verzzo.b2clogin.com/verzzo.onmicrosoft.com/oauth2/v2.0/authorize?p=B2C_1_TheEntertainerSignIn&client_id=17fda3f3-8702-42ec-a0e1-a7196472a67e&nonce=defaultNonce&redirect_uri=msauth%3A%2F%2Fcom.entertainer.igb2c%2FISovMZrDzja8744uzngn%252Fqp1ug4%253D&scope=openid&response_type=id_token&prompt=login
to
https://verzzo.b2clogin.com/verzzo.onmicrosoft.com/oauth2/v2.0/authorize?p=B2C_1_TheEntertainerSignIn&client_id=17fda3f3-8702-42ec-a0e1-a7196472a67e&nonce=defaultNonce&redirect_uri=https%3A%2F%2Fjwt.ms&scope=openid&response_type=id_token&prompt=login

Navigate to this URL, and see if you can sign in with the username and password. You will need a username and password for this - so find an internal account where this happens. Do NOT ask users for their passwords.
A successful login will redirect to https://jwt.ms with the token

Successful Login

If the user can successfully login with the URL above, then the management of the successful login within the web or mobile application is the cause of the issue.

There are three likely causes for this

  1. The user successfully logs on to Verzzo, but is not in the provider database.
  2. The Third-party redirect URL has not been registered within Verzzo’s application URLs.
  3. The Third party is expecting claims which are not returned by Verzzo. This can be verified using the decoded token in the jwt.ms response.

The sign in page redirects back to the product home page when calling the Vverzzo redirect url.

Make sure that your RedirectURL property specified as part of the Vverzzo URL is configured as a valid Redirect URL in Vvverzzo

Last modified August 5, 2021: Folder Structure (9fb8f9f)