Techsured
The Techsured engAIge flow
Purpose
The purpose of the Techsured engAIge flow is to directly market customers with Techsured Insurance, at the point of activation of handsets, and thus increasing take-up of techsured offers.
Overview
The Techsured engAIge flow consists out of a few components.
- Network Operators - which notifies Silver Surfer of handset activations
- Silver Surfer, which triggers the engAIge workflow via an API
- engAIge back-end workflow, which builds a url for the engAIge form, shortens the URL and sends the message to the customer
- the customer device’s browser, which renders the website form
- engIGE webPage Form, which renders the unique customer form, which resumes the engAIge workflow
Flow
Narative
Once a device sale is placed within Silver Surfer, the device delivered, and the customer activated the device, then the Network operators notifies Silver Surfer of the activation. At the point of activation, Silver Surfer will call the engAIge API with the customer’s sale details. engAIge will then start a workflow, that will create a url from the input data to populate a Form template, which will be hosted on the Techsured landing page. The URL is then shortened, and send to the customer via SMS.
Once the customer opens the SMS and clicks on the links, the engAIge script on the landing page triggers an event, which will load the form, and populate it with the data contained in the URL, which has been generated earlier.
If the customer then clicks on the submit button to opt in for the insurance, then engAIge will start the workflow above up again, and place an order via API for the relevant Techsured product.
All product comms from there on will be similar to what the customer would receive on a normal contact center order.
Technical
The source code repository for the landing page can be found in the Ignition DevOps project, under /_git/techsuredlanding
Deployment is done via the pipeline after a commit to the master branch, with approval required from Simmy or Russell.