Getting Started
User Guide for User Management
User Management
Management of CC user hierarchy’s and their mapped campaigns
Overview
User Management is a system that can be used to capture all employees, working in the Call Centre, and map them to the correct campaigns they are working on. Currently different Campaigns can be created and mapped to different users and users themselves can be mapped to hierarchies of roles. Going forward we still want to make this system fully dynamic, so that Call Centre Operations can configure the system to suit their own requirements, on the fly, free from having to rely on Software Development for any changes.
The data from the DB is flowing into snowflake for easy reporting.
User Management is a precursor to agent desktop. When an agent logs into Agent Desktop, the agents role and campaign will be identified.
Last modified November 18, 2021: Adding user manuals and deployement guide skeleton (0858d18)