Attendance Register
Management of Call Center Employee attendance
Agent Desktop
The outbound sales platform for local and international campaigns
Overview
Agent Desktop is an alternative software to Silver Surfer that we would like to implement for our agents. Agents will use this as the outbound sales platform. Currently Silver Surfer houses a laundry list of complex components. We want each of those systems to be separated and function on their own. Agent Desktop will integrate into each of these to allow a sales agent to complete a sale.
The idea behind agent desktop is to reduce complexity thereby reducing time to on board agents, which is currently taking some time. We want to offer the agents a dynamic layout, where they can choose from a myraid of default setups. We will introduce widgets, such as weather and news headlines that may allow the agents to build rapport with a customer in order to close a sale. Over subsequent releases we will introduce new functionality in the form of a widgets that will add value to the new software with the goal of increasing sales.
Last modified November 12, 2021: Agent desktop Content (0c423a7)