RSS

Release Notes_Call Center - December

This release is featuring items released into the call center space.

Just a recap for December. More campaigns have started using the User Management and Attendance Register apps and everything is going well.

No major issues have arisen from introducing these new systems into the business teams. They are functioning smoothly within the call center spaces.

Features released this December

  1. engAIge integration to Silver Surfer** We have introduced a new page into Silver Surfer so that it can integrate into engAIge (Customer Exchange Portal)

  2. Azure App service DB Migration: CLEANSING

  3. New Telco Provider: eMedia

  4. 19 support tickets resolved